Didn’t want you to think I’d forgotten about you…
The truck is current at Ross Equipment Repair in San Jose. Doug Ross, and his crew there have actually been amazingly helpful in trying to figure out what went wrong and how we keep it from happening ever again. Some great suggestions, incorporating some of what you guys have suggested here.
We’ve upgraded the 20,000# main leaf springs to a heavier duty 23,000#. The entire rear axle weighs “only” 21,000#’s which is carried primarily by the airbags, and then split between the two sets of springs.
We’re also replacing the King Shocks, with either double pairs of the shocks (will require some custom tabs to be put on) – or some much larger / beefier King’s if they can make them for us. We’ll see what happens in the next couple of days.
In the mean time the entire process has been supervised and supported by the a couple of representatives from Progressive Insurance, who I must say have been the real surprise in all of this.
We bought comprehensive insurance for the EcoRoamer through RV America, and although the selling agent was incredibly nice to me when we were buying / renewing it, she left the company and aside from giving me Progressive’s 1-800 number, didn’t want anything to do with me and haven’t called me to follow up.
Progressive on the other hand were amazing. Within 24hr of the accident happening, they had an RV damage specialist interview me on the phone to take all the details. They are physically going down to the shop every two days and calling me with progress updates. They’ve really been a joy to deal with, and have turned a crappy situation into a something really quite workable.
If all goes well, I will be flying back out to California at the end of this week to pick up the EcoRoamer. I’ll post again after that once I have more details.
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